FAQ

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Why would I use washing crystals instead of fabric softener?

There are a range of different reasons to choose Washing Crystals over Fabric Softener.

  • No nasty chemical/residue build up on your clothes
  • With continued use you will find no more stale water smell or gunk build up in your machine – these washing crystals keep your machine sparkling, cleaner and fresher each wash
  • Washing Crystals sets the dye for colours, so no more runs
  • Works wonders on the longevity of your clothes – say goodbye to faded colours & grey whites and hello to more vibrant and long lasting fabrics

How are Washing Crystals different from fabric softeners?

Fabric softeners coat clothes with a layer of chemicals to make them feel soft and smell fragrant. Washing crystals work by removing residue and softening water, naturally improving the texture and cleanliness of fabrics—without leaving behind a coating, but leaving a long lasting lingering scent!

What comes in the bag?

We provide you with our Millie&Mon Washing Crystals, and a super handy scoop!

How much washing salt do I use per wash?

We recommend 25g / 1 scoop per wash for the best outcome.

How many washes from a 2kg bag?

Depending on how many scoops you put into your load. You should get up to 80 washes per 2kg bag, that's just 52c per wash!

What scents are available?

Millie&Mon offer a variety of delightful scents to match your mood on washing day! 

View them here!

What are my payment options?

We accept all the popular payment methods such as Visa, MasterCard, American Express, ShopPay & Google Pay.

How to track my order?

You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through the tracking number provided on this email.

How do I cancel or change my order?

Unfortunately, it’s not possible to make any changes to an order or cancel it online once it has been placed. However, if you have made a mistake on your order, or if there is something wrong with your order, please contact us at hello@millieandmon.com.au or here  on our contact page.

Do you offer Wholesale?

Yes, Millie & Mon does offer wholesale accounts, please contact us at  hello@millieandmon.com.au to enquire about setting up a wholesale account. 

How long does the delivery take?

We usually take 3-5 business days for your order to be shipped & delivered, depending on where you are located. Tracking will be sent to you after your order is placed so keep an eye out for this!

Do you ship overseas?

Currently, Millie & Mon is only available in New Zealand and Australia ~ however we are looking to expand soon, so... watch this space!

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